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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 20 March 2013
Inspection Report published 20 March 2013 PDF | 81.83 KB

Overview

Inspection carried out on 13 February 2013

During a routine inspection

The manager told us the philosophy of care at Quantock House is to promote independence, individuality and personal development in all aspects of daily living. We saw the approach to care provision enabled each person to maximise their individual potential and risks were well managed.

At the time of the inspection there were six people living at the home. We spoke with three of the people who used the service and three members of staff. All the people we spoke with were complimentary about the service they received. They told us they were involved in making choices about their lives and were treated with dignity and respect. One resident said "it's good here. Staff are nice to us". All people we spoke with told us they felt safe at the home and were supported by kind staff.

Peoples' needs were met by competent staff who were supported by the manager and senior company management. Staff told us they received appropriate training in the care of people with challenging behaviours and supported them to live as fulfilled a life as possible.

We saw people were being helped to understand decisions about the care and treatment they were given. Each person who used the service had a written plan of care which reflected their individual needs. The plans gave clear information to staff about how to support people yet maintain as much of their independence as possible.