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People spoken with did not raise any concerns about the quality of care received. People told us the staff they saw during their appointment demonstrated an appropriate level of experience and knowledge about their treatment.

Patients told us they felt involved in their care and were able to ask questions. They said treatment options were discussed with them, and any new medication was fully explained. One patient told us "The staff always listen and explain things to me'. People considered their dignity and privacy had been respected.

The service had a system in place to gain feedback from patients who were asked to fill in a satisfaction questionnaire following their appointment.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.We viewed the consent to treatment policy which was indate and followed by the provider. We were told by staff that all consent forms had been signed prior to treatment was delivered.

The provider had taken steps to provide care in an environment that is suitably designed and adequately maintained.We viewed current MOT and insurance documentation in relation to the mobile unit.We were shown servicing documents for the mobile unit which had been conducted in January 2013.

All staff had been interviewed and there were notes of the interview.All staff training was indate and an annual update was scheduled for 22 March 2013.

People were made aware of the complaints system.This was provided in a format that met their needs.There was a complaints policy which the provider followed .We viewed complaints which had been made in the last 12 months. There were 8 complaints.

We asked for and received a summary of complaints people had made and the provider's response