Archived: Medacs Homecare - Croydon

People and their relatives told us, 'Can't fault them.' 'Very happy with care.' 'One hundred per cent happy with care.' One relative told us, 'Keep up the good work. We are very fortunate with our carer. The company keeps in touch regularly. I am always kept in the loop.' One person told us, 'They give me the time I need.' Another said, 'A named contact from Medacs does regular quarterly checks.'

We found that people and relatives were involved in planning care and treatment to reflect their needs. Their dignity, privacy and independence were respected. Care and treatment was person centred and planned and delivered in a way to ensure people's safety and welfare.

We found that appropriate safeguarding processes were in place to protect people from abuse. Members of staff were subject to appropriate selection procedures and checks before they were employed. They were supported with the delivery of care through appropriate training and supervision. The provider had procedures in place to assess and monitor the quality of service that people received.