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Inspection Summary

Overall summary & rating


Updated 5 February 2019

About the service:

Wellburn House is a residential care home that provides accommodation and personal care for up to 90 older people and people living with dementia, at the time of the inspection there were 31 people using the service.

People’s experience of using this service:

Improvements had been made since the last inspection in June 2018. People and relatives told us that the changes had improved the service.

A new manager had been appointed and they had worked to recruit, coach and develop the staff team. This led to a motivated group of staff who were committed in providing care that was person centred.

Medicines were now managed safely. The manager and staff team worked together to support people to be safe. Checks of safety and quality were made to ensure people were protected. Work to continuously improve was noted and the manager was keen to make changes that would impact positively on people’s lives.

Staff were well trained and skilled and used this training to effectively support people to promote independence and choice. The dining experience had improved, and people were happy with the food provided.

The values of the organisation of offering choice and respect were embedded.

Care plans were person centred, reviewed and contained up to date information. Activities were taking place all day, and these were either group activities or one to one activities. Complaints were now fully investigated with an outcome provided to the complainant and lessons learned to improve the service.

The management team now had an effective system of audits in place which identified and addressed any concerns that were found.

Rating at last inspection:

The rating at the last inspection was requires improvement and inadequate in well led. The report was published 9 October 2018.

Why we inspected:

This inspection was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 5 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 5 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 5 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 5 February 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 5 February 2019

The service was becoming well-led.

Details are in our Well-led findings below.