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Inspection Summary

Overall summary & rating


Updated 20 August 2019

About the service

Red Brick House is a residential care home providing personal and nursing care for up to a maximum of 50 people in one adapted building. At the time of inspection there were 46 people living at the service, some of whom were living with a dementia.

People’s experience of using this service and what we found

People and their relatives were positive about the support they received from staff. Staff treated people with kindness and compassion. Staff upheld people’s privacy and dignity at all times.

People were encouraged to join in a range of activities to promote their independence, improve their social inclusion and allow them to pursue their own interests. The service had actively increased its links to the wider and local community, to give people a vast range of meaningful activities to be part of.

People had detailed care plans which were regularly reviewed to make sure they had all of their needs met. People, relatives and staff worked together to create packages of care that were individual and person-centred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff followed best practice guidance and worked in partnership with other agencies to make sure people had continuous care. Medicines continued to be managed safely.

Staff continued to be safely recruited and received regular refresher training. New staff to the service were provided with an in-depth induction which provided them with all knowledge and skills needed to safely support people.

The registered manager and provider continued to monitor the effectiveness of the service through robust quality and assurance systems. These systems allowed the service to address issues, provide action plans and improve the quality of care provided to people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 04 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor the service through information we receive from the service, provider, the public and partnership agencies. We will re-visit the service in line with our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 August 2019

The service was safe.

Details are in our safe findings below.



Updated 20 August 2019

The service was effective.

Details are in our effective findings below.



Updated 20 August 2019

The service was caring.

Details are in our caring findings below.



Updated 20 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 20 August 2019

The service was well-led.

Details are in our well-led findings below.