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The provider of this service changed - see old profile

We have removed an inspection report for Princes Court from 27 October 2018. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary

Overall summary & rating


Updated 3 September 2020

About the service:

Princes Court is a residential care home providing accommodation and personal care to 75 older people, some of whom require nursing care. At the time of this inspection 73 people were using the service. 53 people lived there permanently, and 20 people were using the rehabilitation service.

People’s experience of using this service and what we found

People were protected from the risk of abuse. There were detailed risk assessments in place which identified and reduced risks to people. Accidents and incidents were investigated and acted upon. Any lessons learned were shared with staff.

The premises were safe. Good infection control procedures were in place.

Medicines were managed safely.

There were enough staff on duty to safely meet people’s needs. Staff recruitment was safe.

Staff were motivated by the manager to provide good quality, person-centred care. The provider’s strong quality assurance process was embedded throughout the service. Provider representatives carried out routine checks to monitor the safety and quality of the service. The provider supported the manager to make improvements and develop the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 14 February 2020) where we identified one breach of the regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Princes Court on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 3 September 2020

The service was safe.

Details are in our safe findings below.



Updated 14 February 2020

The service was effective.

Details are in our effective findings below.



Updated 14 February 2020

The service was caring.

Details are in our caring findings below.



Updated 14 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 September 2020

The service was well-led.

Details are in our well-led findings below.