Moorfield House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people andtreated them with compassion, kindness, dignity and respect. At the last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. People praised staff for how well they worked with them. We observed staff had created a real sense of community within the home and they valued everyone’s opinions. Staff treated colleagues from other organisations with kindness and respect. A relative said, “Staff are wonderful with [Person] and are always very attentive to their needs.”

Staff treated people as individuals and made sure the care, support and treatment offered met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff had valued everyone’s opinions. The service was very vibrant and full of life. The activities co-ordinator sourced a wide range of activities and entertainment for people to enjoy both inside the home and out in the community. They worked closely with people to complete very detailed and well-considered life histories. They then tailored the activities and 1:1 sessions around this information. They were very inventive and creative when considering how to improve people’s quality of life. A person said, “[Activities coordinator] is fantastic and really helped me deal with things which make me very anxious and worried. Since they gave me items to sort the issue I was having this has disappeared and I no longer worry.”

Staff promoted people’s independence. They made sure people knew their rights and had choice and control over their own care, treatment and wellbeing. The registered manager enabled staff to deliver person-centred care, and this was the fundamental basis of the design of the service. People confirmed any changes to the ways staff supported them were discussed and agreed. People continued to lead active lives and decide how they wanted to live their lives. A relative said, “Bi-monthly meetings are held with relatives, and I attend as many as I am able. Concerns are received with a promise to improve. In the majority of cases this does now happen.”

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff were responsive to individual’s needs and people confirmed this was the case. Staff were knowledgeable about each person and could describe their needs, including how any of their cultural needs were met. A staff member said, “There is never enough time, but we have a great team, we all do what we can and at the end of the day go home knowing we have all given our residents 100 per cent to make sure they are safe and happy. The staff we have at Moorfield is what makes are small home all feel like a family, we’re there for each other as well as the residents in the home.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed that the registered manager supported their well-being to make sure they could give their best to people when at work. Staff described how their work was routinely praised and recognised within the home. The provider had ensured a recognition programme was in place and they held a national awards ceremony. A number of staff including the registered manager had been nominated for awards and won some. A staff member said, “The company is good to work for if there is any issues it's dealt with straight away. I have found them to be one of the best employers I have worked for.”