Lindsay House

Updated 16 June 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 27 May 2021 and was announced.

Updated 16 June 2021

About the service

Lindsay house is a residential care home providing personal care for up to 31 older people and people living with a dementia. Twenty two people were living at the service at the time of the inspection. The service was delivered in one adapted building over two floors, with lift and stair access to the first floor, there is car parking available.

People’s experience of using this service and what we found

People told us they felt safe in the service, staff had received safeguarding training and understood the procedure to take if abuse was suspected. Medicines were being managed safely, safe recruitment procedures were being followed, the management told us about the plans to increase the staffing numbers in the service.

Staff received relevant training and supervisions had been undertaken. We observed a positive meal time experience, where people required support with their meals this was provided. People were provided with support from professionals where required however, feedback for one relative was that they were not always informed of this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Deprivation of liberty applications (DoLS) had been submitted to the assessing authority. The regional manager confirmed a further DoLS application had been submitted for one person.

People were treated with dignity and respect and their privacy was maintained. We received positive feedback about the service provided and people were supported to be independent.

People’s needs had been assessed and care plans developed to support their needs. Where further information was required in one care plan the management took immediate action to address this. Activities were taking place, however we received mixed feedback about the quality of the activities provided. Systems were in place to deal with complaints.

Audits were being undertaken by the service, senior management audits were seen. Staff team meetings were taking place. Positive feedback about the staff and management of the service was noted. However, some feedback was that the registered manager was not always visible. The registered manager and regional manager took actions to address this as a result of the feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.