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Inspection Summary


Overall summary & rating

Good

Updated 21 September 2021

About the service

Dene Park House is a residential care home providing personal and nursing care to 42 people aged 65 and over at the time of the inspection. The service can support up to 51 people.

People’s experience of using this service and what we found

People we spoke to felt very safe living at the service. The majority of relatives were also happy that people were safe. Comments included, “I know that there is always somebody around to make sure she is ok,” and “They are very safety conscious. It is given a top priority. As far as I am concerned it is absolutely excellent.”

Staffing levels were matched to the overall dependency needs of people living at the home. Staff felt they needed more staff to support people and some relatives agreed with these comments. We discussed this with the management team who were confident that the staffing levels were correct but the deployment of staff needed to be reviewed to enable staff to feel more supported.

Medicines were managed safely. We did find issues with ‘as required’ medicines records but the management team addressed these during the inspection process.

Risks people may face were fully assessed, mitigated and regularly reviewed. Environmental risks were also assessed and checks in place in ensure safety.

The quality and assurance systems in placed allowed for continual monitoring of the service by the manager and provider. Staff felt supported by the new manager in place and were positive about the changes being made within the home.

Infection prevention and control policies were robust and followed by staff. People and relatives were positive about the processes in place for visiting during the pandemic and were happy with the actions taken by staff to keep people safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 July 2018).

Why we inspected

We received concerns in relation to staffing levels and management oversight. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has not changed. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Dene Park House on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 September 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 September 2021

Caring

Good

Updated 21 September 2021

Responsive

Good

Updated 21 September 2021

Well-led

Good

Updated 21 September 2021

The service was well-led.

Details are in our well-led findings below.