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Archived: Beechcroft Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 9 September 2015

Beechcroft Care Home provides personal and nursing care and accommodation for up to 26 people. The service is arranged on two floors with a lift for access. People have use of a garden.

The last inspection of Beechcroft Care Home took place on 1 August 2014. The service met all the standards we inspected at that time. This unannounced inspection took place on 2 July 2015. At the time of this inspection 22 people were using the service.

The service has a registered manager who has been in post since 2013. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People, their relatives and healthcare professionals told us the service was safe. Staff knew how to identify the different kinds of abuse that could happen in the service. They understood their responsibility to report any concerns and take action to protect people from harm. Staff had identified individual risks to people and followed clear guidance about how to support them safely. The registered manager made sure there were enough staff on duty to meet people’s care and support needs. Staff supported people to receive their medicines safely as prescribed.

Staff had the skills and knowledge to meet people’s needs. People were supported by regular staff who knew them well. People’s needs were thoroughly assessed and their support was reviewed regularly. People and their relatives were involved in planning people’s care and support.

People received care which took into account their choices and preferences. Staff encouraged people to be as independent as possible. Staff ensured people, relatives and friends were made welcome at the service.

People told us staff listened to them and respected their privacy. Staff had complied with the law in relation to the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS) when people lacked mental capacity.

Staff supported people to follow their individual hobbies and interests. People told us they felt confident in raising concerns and complaints with the registered manager. She had thoroughly investigated complaints and incidents.

People, staff and some professionals told us the registered manager led the service effectively. Staff said she made regular checks on the quality of the service and motivated them to improve people’s experience of the service.

Inspection areas

Safe

Good

Updated 9 September 2015

The service was safe. Staff understood how to take action to protect people from neglect and abuse. Staff assessed and regularly reviewed risks to people’s health and safety. They planned and delivered people’s care and support to keep them safe.

The registered manager ensured there were a sufficient number of staff on duty to meet people’s needs. People received their medicines safely as prescribed.

Effective

Good

Updated 9 September 2015

The service was effective. Staff received training and support which enabled them to meet people’s needs. Staff asked people for their consent before delivering care and support. The service complied with the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

People had a choice of food and drinks. Staff monitored people’s health and nutrition. They took action to make sure people had access to the healthcare they needed.

Caring

Good

Updated 9 September 2015

The service was caring. People told us staff were kind and polite. Staff supported people to maintain relationships with their friends and family. They involved people and their relatives in planning their care and support.

Staff knew people well and understood how to communicate with them about their choices and preferences.

Responsive

Good

Updated 9 September 2015

The service was responsive. Staff had assessed people’s individual needs. They effectively planned and delivered care and support to meet people’s needs.

Staff supported people follow their interests and take part in activities which they enjoyed. The registered manager investigated and responded to complaints.

Well-led

Good

Updated 9 September 2015

The service was well-led. People told us the registered manager was approachable and involved in the day to day operation of the service.

The registered manager regularly checked the quality of the service. Staff told us she motivated them to make improvements to the service.