Ayresome Court

Updated 15 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 January 2022 and was announced. We gave the service four hours’ notice of the inspection.

Updated 15 February 2022

About the service

Ayresome Court is a residential care home providing personal and nursing care to 37 people aged 65 and over at the time of the inspection. The service can support up to 43 people.

People’s experience of using this service and what we found

The service provided people with outstanding, responsive care. The service invested time in getting to know people. Staff empowered people to keep control over their lives, involving them in decisions about their care and making future plans. People and their relatives were fully involved in how their care was delivered.

The registered manager and staff were passionate about promoting people’s independence whilst respecting their privacy and dignity. Staff were highly skilled at supporting people at the end of their life and worked closely with other organisations to ensure peoples end of life wishes were respected and fulfilled.

People were provided with good quality care and support. The registered manager directed the service in delivering a person-centred approach, which was embedded loyal, committed staff. The friendly atmosphere and the kind, compassionate nature of staff, provided an open and transparent service which empowered people. We received positives comments from a visiting health professional.

People were actively listened to and staff took time to find out what was important to them. All feedback received was extremely positive, about the service provided to people.

Staff were very proud to work for the service. They undertook their roles with ease and confidence and demonstrated effective skills in communication. Staff received training and support to enable them to carry out their role effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People received their medicines safely and on time and their health was well managed. Staff had positive links with health care professionals which promoted people’s wellbeing.

The registered manager provided strong leadership and constantly considered how they could enhance the service. There was excellent team work within the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 March 2017). There was also an inspection on 14 March 2018. However, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.