The Care Quality Commission
  • Doctor
  • GP practice

Victoria Cross Surgery

Overall: Good read more about inspection ratings

168-169 Victoria Road, Old Town, Swindon, Wiltshire, SN1 3BU (01793) 535584

Provided and run by:
Dr Philip Gnana Asirvatham Bauliah

Important: The provider of this service changed - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Victoria Cross Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Victoria Cross Surgery, you can give feedback on this service.

8 February 2020

During an annual regulatory review

We reviewed the information available to us about Victoria Cross Surgery on 8 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 April to 19 April

During a routine inspection

This practice is rated as Good overall. This provider has not previously been inspected by us .

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Victoria Cross Surgery on 19 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice worked with outside agencies to co-ordinate care and support for patients on the Witness Protection Scheme (designed to ensure the safety of the most vulnerable court witnesses).
  • Patients living in vulnerable circumstances were offered an annual health check.
  • Patients could access a practice GP with a special interest in breast problems.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice