Updated 31 August 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection team consisted of 1 inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Ridley Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement dependent on their registration with us. Ridley Park is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was not a registered manager in post. The previous registered manager had recently resigned, and the deputy manager was acting manager and overseeing the service until a new manager was recruited and an application to register was made.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
We reviewed information we already held about the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.
We contacted the local authority safeguarding and commissioning teams, the local fire service, local infection control teams and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to support our planning process.
During the inspection
During the inspection we spoke with 9 people and observed numerous other people’s interactions with staff. We spoke with 15 relatives or visitors in person or via telephone.
We gained feedback from 31 staff, including the acting manager, regional director, peripatetic manager, regional support manager, quality assurance manager, nurses, senior care, care, administration, kitchen, and maintenance staff.
We spoke with 2 district nurses during our visit and contacted the local GP and 4 other health care professionals to gain their feedback on the service.
During our visit we looked at 3 care records and multiple medication records. We looked at 3 staff files in relation to recruitment and staff support. We also viewed a variety of records relating to the management of the service, including policies and procedures.