You are here

We are carrying out a review of quality at Yorkshire Homecare Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Updated 7 March 2020

Yorkshire Homecare Limited is a domiciliary care agency providing care to people in their own homes and flats. This service was registered with the Care Quality Commission in January 2019, although had only provided very limited personal care since registration. At the time of the inspection three people were receiving this service. We have been unable to allocate a rating to our key questions to give an overall rating as there was insufficient service history for us to form a judgement.

People's experience of this service and what we found

Recruitment systems were in place to ensure staff had suitability checks before working with people. Risks were identified for individuals, although needed more detail to give staff clear guidance. Safe procedures were in place to support people with medicines, although recording needed to be clearer. The provider showed us how new documentation was being introduced to include more detail in records. Accidents, incidents and safeguarding documentation and procedures were in place, although nothing had happened to record.

Feedback from people showed confidence in staff skills to do their work. Systems were in place for staff training, appraisal and supervision.

Mental capacity information was in place to support people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said staff had a caring attitude and knew their individual needs well.Staff were reliable, kind and respectful in people’s homes. Care documentation was being implemented and improved for staff to have clearer information about each person.

There was a process in place to address concerns and complaints; the provider confirmed none had been received about the service so far. Policies and procedures related to the regulations although contact numbers needed to be included, such as for safeguarding.

The service was in the early stages of development and therefore had not had time to demonstrate how effective the systems and processes were. No formal staff meetings had been established due to the size of the service. The provider and manager had a shared clear vision about the direction of the service and understood their responsibilities.

Rating at last inspection

The service was registered with us on 9 January 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was registered with the Care Quality Commission.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Updated 7 March 2020

Insufficient service history was available for us to rate this key question.

Details are in our safe findings below.

Effective

Updated 7 March 2020

Insufficient service history was available for us to rate this key question.

Details are in our effective findings below.

Caring

Updated 7 March 2020

Insufficient service history was available for us to rate this key question.

Details are in our caring findings below.

Responsive

Updated 7 March 2020

Insufficient service history was available for us to rate this key question.

Details are in our responsive findings below.

Well-led

Updated 7 March 2020

Insufficient service history was available for us to rate this key question.

Details are in our well led findings below.