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Inspection Summary


Overall summary & rating

Good

Updated 16 November 2017

This inspection took place on 4 and 6 October 2017 and was unannounced. Redworth is a care home with nursing that is registered to provide care for up to 57 people. The home is located in Shildon, County Durham and is owned and run by Shaftesbury Care GRP Limited. At the time of our inspection 41 people were using the service.

At the last inspection on 26 August 2015 the service was rated Good but with a breach of regulation as it did not have a registered manager at that time. At this inspection we found the service remained Good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us staff at the service kept them safe. Risks to people using the service were assessed, and the premises and equipment were regularly checked to ensure they were safe for people to use. Medicines were managed safely by staff who had been trained to do so. Policies and procedures were in place to safeguard people from abuse. Staffing levels were monitored to ensure enough staff were deployed to support people safely. The provider’s recruitment processes minimised the risk of unsuitable staff being employed.

Staff were supported to carry out their roles by regular training, supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this. People were supported to maintain a healthy diet and to access healthcare professionals to monitor and promote their health.

People and their relatives praised staff at the service, describing them as kind and caring. People said staff treated them with respect and helped to maintain their dignity. People were encouraged to maintain their independence. Throughout the inspection we saw numerous examples of kind and caring support being given. Policies and procedures were in place to arrange advocacy support should this be needed.

People received the care and support they wanted. Care records were personalised to people’s needs and wishes and were regularly reviewed to ensure they reflected people’s current support needs and preferences. People were supported to access activities they enjoyed. Policies and procedures were in place to investigate and respond to complaints.

Staff spoke very positively about the registered manager and the culture and values of the service. The registered manager and provider carried out a number of quality assurance checks to monitor and improve standards at the service. Feedback was regularly sought from people, relatives, external professionals and staff. The registered manager had informed CQC of significant events in a timely way by submitting the required notifications. This meant we could check that appropriate action had been taken.

Inspection areas

Safe

Good

Updated 16 November 2017

The service remains Good.

Effective

Good

Updated 16 November 2017

The service remains Good.

Caring

Good

Updated 16 November 2017

The service remains Good.

Responsive

Good

Updated 16 November 2017

The service remains Good.

Well-led

Good

Updated 16 November 2017

The service remains Good.