The Care Quality Commission
  • Care Home
  • Care home

Archived: 31 Liphook Road

31 Liphook Road, Lindford, Hampshire, GU35 0PU

Provided and run by:
Solor Care Group Limited

All Inspections

23 April 2013

During a routine inspection

Most of the people using this service were unable to communicate verbally and were not able to tell us about their experiences. Of those who had verbal skills, responses were limited due to individual levels of comprehension.

Before people received any care they were asked for their consent. During our visit we spoke with three members of staff. They told us that people were able to give consent for their day to day care through a variety of methods which included indicating 'yes' or 'no', pointing to pictures and body language.

We spoke with the relatives of two people who use the service. One relative told us that they thought their relative felt safe and that the staff 'try to work out what makes (their relative) happy.' Another relative also praised the ability of the staff to understand their relative's needs.

Medicines were given to people appropriately. We reviewed the medication and administration policy which contained detailed instructions on how to administer medication and involved two members of staff at all time.

Appropriate checks were undertaken before staff began work. A review of personnel files showed that a record had been kept of proof of identity, whether references had been followed up, work permit details, criminal records check and a fitness to work declaration.

21 August 2012

During a routine inspection

Most of the people who use this service were unable to communicate verbally and were not able to tell us about their experiences. Of those who had verbal skills, responses were limited due to individual levels of comprehension.

During our inspection we used the Short Observational Framework for inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of those people who could not talk with us. During our visit, we observed that staff interacted and communicated with people in an appropriate and respectful manner.

On the day of our visit four people were living at 31 Liphook Road however one person was away on holiday. We observed how staff interacted with all the people. We used SOFI to carry out an observation of two of the people living at the home

We were able to speak to the relative of one person who felt that the care and support their family member received was good. They had been concerned about the number of people in the house and that sometimes it felt quite crowded. There had, until recently, been five people living in the house and this could mean 10 people at times as people had one to one support. They felt that the care workers managed the situation as well as they could.