The Adderlane Surgery

Updated 19 June 2026

Date of Assessment: 26 June 2026. The Adderlane Surgery is a GP practice and delivers services to approximately 2220 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the practice area is approximately 97.7% White, 1.1% Asian, 0.1% Black 0.8% Mixed, and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the practice, the context they were working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. However, the provider did not always make sure staff received effective documented supervision and training. There were qualified and experienced staff, who were supported and worked together well to provide safe care that met people’s individual needs.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the practice and sought ways to address any barriers.

The practice had a vision and strategy, which considered the needs of the people who used their services and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 19 June 2026

As part of our assessment, we reviewed feedback from people who used the practice to understand their views and experience of the practice. People were wholly positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy.

The most recent National GP Patient Survey results were higher than national averages (results reported on are from 30/12/2024 to 01/04/2025). For example, the percentage of respondents to the GP patient survey who responded positively to the overall experience of their GP practice was 99.7%, while the national average was 75.4%.

The practice sent us results of NHS friends and family data from the last 2 years. The number of patients who were likely or extremely likely to recommend the practice to friends and family was 100%. Comments were positive with comments such as exemplary, good and friendly and the best GP surgery.

Both GPs shared with us their own feedback from patients for their own revalidation (which is a process that GPs must go through to prove to the General Medical Council (GMC) they are fit to practice). The responses were all very good or good with wholly positive comments.

We received 2 items of feedback sent directly to the commission as a result of the assessment. Both were positive stating the practice was extremely helpful and would recommend this surgery to anyone.

The practice did not haven a formal patient participation group (PPG). However, they had a group of patients who had shared their email addresses, and they were contacted by the practice for their views. For example, when considering access to appointments and when the floor covering was changed, they were asked for their feedback.

We contacted 2 members of the group who told us they were happy with the care received by the team; they told us that there was good accessibility of appointments and the staff were kind and caring.