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Archived: 36 Hurstville Drive

Reports


Inspection carried out on 6, 19 August 2013

During a routine inspection

We visited the service on 6 August and 19 August 2013 as part of our scheduled inspection programme and also to check that improvements had been made regarding records

We also spoke with two relatives of people who use the service. They told us they were very happy with the care provided. They said they were kept informed about any changes to their relatives care and treatment. Relatives knew how to raise concerns and felt their concerns were acted on swiftly. They also told us there was plenty of staff on duty when they visited and the home was very clean and well maintained.

We found medication was administered safely to people. People were given appropriate support where required, to ensure they had taken their medication. We found people's personal records were accurate, fit for purpose, kept securely and could be located promptly when needed. Staff records and other records relevant to the management of the service were accurate and fit for purpose.

Inspection carried out on 19 February 2013

During a routine inspection

During our inspection we were unable to speak with residents at the home due to their complex needs. We observed staff interacting with all the residents. We saw that staff and residents communicated using a variety of verbal and non-verbal methods including Makaton signing. Makaton signing is a simplified version of British Sign Language that is used by and for people who have a learning disability.

As part of our inspection we spoke to a resident’s relative about the care the care the resident received. The relative told us they felt positive about their family member’s care as well as their relationship with the staff. We observed residents moving freely around the home and interacting with the staff in a relaxed way that included appropriate humour. On the day of our visit we saw that residents were involved in art and music activities in the home, as well as an activity in the local community using the home's minibus. We observed the residents making choices and decisions about their daily lives, and that resident's choices and decisions were respected by the staff.

We saw that Voyage Care Ltd, the company who owned the home, had undertaken a recent audit of the home's services and had produced an action plan for the home as part of their quality assurance processes and that this was work in progress. However, work was needed in regards to the home's recording of staff meetings, staff appraisals, accidents and incidents, and in dealing with complaints.