Our current view of the service
Updated
3 April 2025
We carried out this announced on-site inspection on 10 June 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Southsea and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people.
The practice had 2 treatment rooms.At the time of our inspection, the dental team consisted of 2 dentists, 3 dental nurses, 1 trainee nurse, 2 dental hygienists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, the trainee nurse, 1 receptionist and the practice manager.
People's experience of the service
Updated
3 April 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 16 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Very professional. I have complete confidence in the dentists here” and “I went in for Invisalign treatment. [Dentist] was very informative and professional in conducting this treatment. All in all I'd say it has been a very positive experience.”
Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. One patient told us, “The entire premises is clean and tidy.”
Patients responded positively that they were able to book appointments within an acceptable timescale for their needs. Furthermore, that they had enough time during their appointment without feeling rushed. Comments included, “Good clear communication in regards to appointments” and “They also help me to relax during potentially stressful situations when I am being treated.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient told us, “Had a problem and I was seen very quickly. Staff were very friendly and I was given options of treatment.”
Patients told us that when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.