During an assessment under our new approach
Date of assessment: 1 May 2025 to 21 May 2025. Outreach Care Support Limited provides the regulated activity, personal care, to people residing in supported living accommodation. At the time of our assessment the provider was providing personal care support to 10 people with learning disabilities and autistic people at 4 supported living sites
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to.
People’s care plans were well written and were from the perspective of the person supported. Plans detailed how to support people with their care, their wishes and preferences and how to manage their anxieties.
The provider kept people safe and free from avoidable harm. They had systems in place and worked closely with other providers to ensure people’s safety, keeping records and sharing information relating to people’s care.
The provider planned and delivered people’s care in line with current legislation. Staff treated people with kindness and compassion, respecting people’s privacy and dignity. There was an emphasis placed upon staff supporting people to be independent, allowing people to do as much as possible for themselves.
The senior leaders ensured staff delivered person centred care with a focus on empowering people to be autonomous in their care. Leaders supported staff to do their jobs, all of the staff we spoke to talked about the support they received to do their jobs well. Staff received regular supervision and team meetings gave staff the opportunity to discuss support they offered to people as well as the opportunity to talk about important, legislative changes to the work they do.
However, although people’s capacity was assessed we did not see how people participating in decisions about their care was recorded. We saw information about people’s care that did not relate to the regulated activity the provider delivered. We talked to the provider about the necessity of this as part of our feedback on the day of our visit.