Pleasant Home Healthcare Limited

Updated 9 April 2026

Date of assessment 16 to 21 April 2026. Pleasant Home Healthcare Limited is a domiciliary care agency providing personal care support to people in their own homes. At the time of the assessment there were 21 people receiving the regulated activity of personal care. The Care Quality Commission (CQC) only regulate the service received by people with ‘personal care’.
Care plans were in place for each person. People were involved in deciding what support they needed and where required, had their families involved in those conversations. The plans detailed people’s support needs and included the actions staff were required to take to maintain people’s safety and independence. The plans were well written with information about the lives people had led as well as things which were important to them now.
Risk assessments were in place for each person and for their home environments which helped to keep people and the staff safe. The staff had a good understanding of people’s needs and knew about the support required to keep them safe.
Systems were effective and learning was embedded. People were consistently supported in a responsive and safe way. Staff were able to tell us about actions they would take in managing and reporting risks emerging through the course of their work.
The service was caring. People told us staff were very caring and they felt they were treated with dignity and respect by staff who they had got to know well.
The staff we spoke with told us about the relationships they had with people they supported which had, in some cases developed over several years. Staff spoke with kindness and compassion about people who clearly mattered to them.
The provider worked alongside other professionals when required to do so. They referred people to a variety of different health services depending upon the particular need and kept people and their families involved throughout.
The provider listened to people and sought regular feedback on an ad-hoc basis as well as a more formal, annual survey to seek the views of people. We saw many positive comments in feedback the provider had received and where suggestions were made to improve the service, the registered manager incorporated these into their service improvement plans.
The providers governance systems ensured checks were carried out on areas such as staff performance and the records in place to monitor people’s care. Spot checks were carried out regularly to ensure people were receiving the care they needed.
The provider created an open culture where staff felt safe to raise concerns. They spoke highly of both the registered manager and deputy manager and told us they felt the managers would be there at any time should they need support.
 

Updated 9 April 2026

People and their relatives we spoke with told us they were happy with the support they received and were complimentary about the staff and the management. Families felt their loved ones were safe and were supported by well trained staff. A family member told us, “It’s so important to us, [relative] does not want to go into a care home, but it would be so difficult to meet their needs without the support from the carers, this works so well for both of us.”
People told us staff arrived on time and if there were delays staff would let people know in advance and apologise for being late. One person told us staff were always on time and quite often were there longer to make sure tasks had been completed before leaving.
People and their families had developed positive relationships with the staff and manager which was important to them. People told us they knew their carers and they knew who was coming to offer them support. They told us the registered manager would visit, sometimes just to chat and at other times to check on their staff.
People and their families told us they were involved in the care provided from when the care commenced. They told us they were involved in decisions about their care which was detailed in their plans.
People told us staff were caring and respectful. Some we spoke with particularly valued the time staff spent talking to them whilst they received support which, for some people helped to break the social isolation they faced.
Care plans were person centred with detailed information about how to support people. They also included information about the lives people had led in their younger years, detailing important events in their lives which still held great meaning to them. We were told by people and the staff that this information was the source of many conversations they had together.
People were supported to do as much as they could for themselves. They told us they wanted to remain as independent as they possibly could but knew the staff would support them if they needed it.
People’s needs were regularly assessed and where appropriate, meetings happened with families and other professionals when required to obtain a comprehensive view of people’s care needs.
People felt they were listened to and if they had to raise concerns they knew they could. They felt comfortable talking to the managers and were confident in the management’s ability to make sure good care was delivered and maintained.