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Inspection Summary


Overall summary & rating

Good

Updated 9 January 2018

This inspection took place on 3 October 2017 and was unannounced. The service was last inspected on 31 March 2015.

The Beeches Care Home can provide accommodation and personal care for a maximum of 17 older people and specialises in the care of people who may have dementia. At the time of the inspection there were 16 people living at the home.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were aware of their responsibilities when it came to responding to any concerns and reporting them to the appropriate authorities. Where safeguarding concerns were raised they were responded to appropriately.

People were supported by staff who were aware of the risks to people’s safety and how to manage those risks. People felt safe and were supported by staff who were safely recruited and had received training and guidance to enable them meet people’s needs. Staff were trained to support people to take their medicines as prescribed by their doctor. Medicines were stored safely and securely.

Staff were provided with an induction and training that equipped them for their role and gave them the confidence to support people in line with their care needs. Communication systems in place ensured all staff were up to date in the changes in people’s healthcare needs and were able to support them accordingly. People enjoyed their meals and were supported to have enough to eat and drink. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People described staff as kind and caring. Staff treated people with dignity and respect and supported people to make choices about their daily living. People were supported to maintain their relationships with loved ones and visitors were made welcome in the home. Staff were mindful of maintaining people’s independence and knew when to step in and provide support.

People were involved in the planning of their care ensuring staff had the correct information to support people in line with their needs and wishes. People were given the opportunity to take part in a variety of activities that were of interest to them, both in and outside of the home. People were complimentary about the service and had no complaints. They were confident that if they did raise concerns they would be dealt with appropriately.

People were happy with the care and support they received and considered the service to be well led. Staff felt supported and listened to. Management were approachable and staff were motivated and enjoyed their work. A number of audits were being used to identify areas for improvement across the service for the benefit of the people living at the home.

Inspection areas

Safe

Good

Updated 9 January 2018

The service was safe.

Staff were aware of their responsibilities to report any concerns and how to manage the risks to people on a daily basis. People were supported by sufficient numbers of safely recruited staff. People were supported to take their medicines safely.

Effective

Good

Updated 9 January 2018

The service was effective.

People were supported by staff who had received an induction and training that prepared them for their role. Staff obtained people’s consent prior to supporting them in line with the principles of the Mental Capacity Act 2005. People were supported to have sufficient to eat and drink and access a variety of healthcare services to help maintain their health and well-being.

Caring

Good

Updated 9 January 2018

The service was caring.

People were supported by staff who listened to them and were described as ‘kind, caring and compassionate’. People were supported to make their own decisions on a daily basis and were treated with dignity and respect.

Responsive

Good

Updated 9 January 2018

The service was responsive.

People were involved in the development of their care plans and received personalised care that was responsive to their needs. People were supported to participate in a variety of activities that were of interest to them. People were complimentary about the service and had no complaints.

Well-led

Good

Updated 9 January 2018

The service was well led.

People were complimentary about the registered manager and staff group and considered the home to be well led. Staff felt supported and valued.

The provider ensured audits were taking place regularly to assess the quality of the service provided.