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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2018

This inspection took place on 05 and 06 December 2017 and was unannounced. The service was last inspected in December 2015 and was rated as Good overall, but requires improvement in the domain of Well Led.

Southside provides accommodation and care for up to12 people with working age dementia. At the time of our inspection there were 12 people living at the home.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The providers auditing and quality assurance processes and systems were not consistently effective.

The provider had ensured there were sufficient numbers of staff to provide a service, and that they were recruited and trained safely and to the needs of the service.

People were kept safe by staff who understood how to identify when they were at risk of harm and abuse. People received their medicines on time and as prescribed.

People received care and support that was delivered in a person centred way to meet their individual needs. People and relatives were consulted on how they received their care and support.

People’s dignity was maintained and their rights to privacy were respected by the staff.

People had a variety of food, drinks and snacks available throughout the day. They were able to choose the meals that they preferred to eat.

People were supported to stay healthy and had access to health care professionals as required. They were treated with kindness and compassion and there were positive interactions between staff and the people living at the location.

Relatives and staff were confident about approaching the registered manager if they needed to and they responded to complaints and concerns appropriately.

Inspection areas

Safe

Good

Updated 21 February 2018

The service was safe

People were kept safe by sufficient numbers of staff to provide care and support.

People were receiving their medicines as prescribed.

People were supported by a staff team who understood how to protect them from abuse.

People were supported by staff who were recruited safely.

Effective

Good

Updated 21 February 2018

The service was effective

People and relatives were consulted on how their care and support was delivered.

Staff had the skills and knowledge to support people effectively.

People�s consent was sought by staff.

People were supported appropriately to ensure their nutritional needs were met.

Caring

Good

Updated 21 February 2018

The service was caring

People were supported by a staff team who were kind and caring towards them.

People�s privacy and dignity was upheld and their independence was promoted.

People were supported to maintain relationships that were important to them.

Responsive

Good

Updated 21 February 2018

The service was responsive

Relatives felt that staff were responsive to their family members care and support needs.

Relatives knew how to raise complaints as and when required and the provider had systems in place to process them.

People receiving end of life care were cared for effectively.

Well-led

Requires improvement

Updated 21 February 2018

The service was not consistently well-led

Auditing systems and processes were not always effective.

Staff understood their roles and their responsibilities.

Feedback was sought from stakeholders and used to drive forward service delivery

People and staff had access to the registered manager when required.