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Archived: 6 Durlands Road

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Reports


Inspection carried out on 31 January 2013

During a routine inspection

We used a number of different methods to help us understand the experience of people using the service, because the people using the service were unable to verbally communicate and were not able to tell us about their experience.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. We spoke to staff and reviewed records which showed us that people were protected from abuse and that their care was planned and delivered in a respectful and safe way. This included appropriate arrangements to manage people's finances safely.

Staff we spoke to and records we reviewed, demonstrated that staff were suitably experienced and skilled to support people living in the home. A staff member told us "this the best job I have had, I get a lot of satisfaction from working here.�

We spoke with three relatives. They all told us that members of staff were kind and supportive. However, two relatives told us they had not been happy with the level of service provided. They had raised some of these concerns with members of staff and whilst they initially got resolved, the same concerns arose again. One relative we spoke with was happy with the service provided.

Inspection carried out on 25 April 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were unable to tell us their experiences. Members of staff provided support for people to make choices about their day to day life. We observed staff acknowledging the non-verbal communication people used when making their choices. During our inspection we saw members of staff interacted with people living in the home in a positive manner. For example, we saw members of staff took time to explain to people the activities that they were going to undertake on the day of our visit.

We found the home clean and tidy. We spoke with three members of staff who all told us that the home had enough staff to take care of people who used the service. The home carried out monthly service reviews. An action plan was produced if any areas of improvement were identified.