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Michael Batt Foundation Domiciliary Care Services Good

Inspection Summary


Overall summary & rating

Good

Updated 10 May 2018

The inspection took place on 04, 06 and 11 April 2018 and was announced.

The service is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to older adults and younger adults who may have a physical or learning disability or a mental health need.

CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection, four people were being supported with personal care. The service supports these people on a 24 hour basis.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Why the service remains Good.

We visited and spoke to three people in their own homes and observed the interaction between them and the staff supporting them. People were not able to fully verbalise their views, so staff used other methods of communication, for example visual choices and sign language.

People remained safe using the service. People were protected by safe recruitment procedures to help ensure staff, were suitable to work with vulnerable people. Staff confirmed there were sufficient numbers of staff to meet people’s care needs, and support them with additional support including activities.

People’s medicines were managed safely. Medicines were stored, given to people as prescribed and disposed of safely. Staff received medicines training and understood the importance of safe administration and management of medicines. Where staff supported people to manage their finances, amounts of money spent on the person’s behalf were carefully recorded and balances maintained and checked to help ensure people’s finances were managed safely.

People’s risks were assessed, monitored and managed by staff to help ensure they remained safe. Risk assessments were completed to help support and enable people to retain as much independence as possible.

People continued to receive care from staff who had the skills and knowledge required to effectively support them. Staff had completed safeguarding training and the Care Certificate (a nationally recognised training course for staff new to care). Staff confirmed the Care Certificate training looked at and discussed the equality and diversity needs of people.

People's human rights were protected because the registered manager and staff had an understanding of the Mental Capacity Act 2005 (MCA). People's nutritional needs were met because staff followed people's support plans to make sure people were eating and drinking enough, and potential risks were known. People were supported to access health care professionals to maintain their health and wellbeing.

People were enabled and supported to lead fulfilling, independent and active lives. People were supported to reach their goals and ambitions. People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Risks associated with people's care and individual living environment were effectively managed to ensure their freedom was promoted. People were

Inspection areas

Safe

Good

Updated 10 May 2018

The service remains Good.

Effective

Good

Updated 10 May 2018

The service remains Good.

Caring

Good

Updated 10 May 2018

The service remains Good.

Responsive

Good

Updated 10 May 2018

The service remains Good.

Well-led

Good

Updated 10 May 2018

The service remains Good.