You are here

Barnardo's Include Me 2 Good

Inspection Summary


Overall summary & rating

Good

Updated 11 June 2019

About the service: Barnardo's Include Me 2 is a domiciliary care service. At the time of the inspection 18 children and young people with learning and or physical disabilities were in receipt of care and support in a community setting. The service also offered personal care and support to people in their own homes.

People’s experience of using this service: Children and young people who used the service were safe. Their parents raised no concerns. Staff were recruited safely and we saw staff interacting positively with the children and young people we met during the inspection. Risks had been considered. Risks assessment provided guidance about how to support individual risks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Consent to care and treatment had been sought. Where required, staff supported the children and young people who used the service with their nutritional needs. We received positive feedback about the knowledge and skills of the staff team.

Children and young people received good care. Their individual needs were considered and decisions about likes and dislikes were reflected in their care records. Care was provided to children and young people afterschool, weekends and during holidays. Where alternative ways of communicating with children and young people was required these were supported by the service. Records contained information about individual needs the children and young people had and how these specific needs were to be best met by the staff team.

All people were happy with the service and knew what to do if they had any concerns. The service sought the views of children, young people and parents. Team meetings took place. Audits and monitoring was taking place. Relevant certificates and the ratings from the last inspection were on display in the service centre.

Rating at last inspection: The service was rated good at the last inspection (Published on 6 December 2016).

Why we inspected: This was a scheduled inspection based on the previous ratings.

Follow up: The service will be re-inspected as per our inspection programme. We will continue to monitor any information we receive about the service. The inspection may be brought forward if any risks are identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 June 2019

The service remained good.

Details are in our safe findings below.

Effective

Good

Updated 11 June 2019

The service remained good.

Details are in our effective findings below.

Caring

Good

Updated 11 June 2019

The service remained good.

Details are in our caring findings below.

Responsive

Good

Updated 11 June 2019

The service remained good.

Details are in our responsive findings below.

Well-led

Good

Updated 11 June 2019

The service remained good.

Details are in our well-led findings below.