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Meavy View Retirement Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 27 November 2020

About the service

Meavy View Retirement Home is a residential care home providing personal care to 18 people at the time of the inspection. The service can support up to 32 people in one adapted building.

People’s experience of using this service and what we found

People told us they felt safe and were happy with the care provided. The environment was clean in all areas seen. Staff were caring and we observed some positive interactions between staff and residents. Most relatives had no concerns about the service and they told us they had received updates about their family members during the covid pandemic.

There were sufficient numbers of staff on duty and they responded to people’s needs in a timely manner. However, there were concerns about security at the service as several people had managed to leave the premises. There were concerns that the service was not raising safeguarding concerns appropriately and there was little evidence of learning lessons from incidents that had occurred, to minimise the risk of them happening again.

We found maintenance issues within the home and although there were sufficient supplies of personal protective equipment, we found some issues around infection control that had not been addressed effectively.

People told us the registered manager was very supportive and well liked. Although audits were taking place, they were not robust enough to pick up the issues we found on inspection. The provider had little oversight of the management of the service and there was no evidence of any provider audits taking place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

The last rating for this service was good (published 11 May 2018) At this inspection we found the service had deteriorated to requires improvement.

Why we inspected

This inspection was prompted in part due to concerns received. A decision was made for us to inspect and to examine any risks to people’s health and safety. This report only covers our findings in relation to the key questions Safe and Well-Led.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Meavy View Retirement Home on our website at www.cqc.org.uk

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has deteriorated to requires improvement.

Enforcement

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

We identified two breaches in relation to Regulation 12 Safe Care and Treatment and Regulation 17 good governance.

Please see the action we have told the provider to take at the end of this report.

Follow up

The overall rating for this service is requires improvement. We will meet with the provider following this report being published. In addition, we will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor

Inspection areas

Safe

Requires improvement

Updated 27 November 2020

The service was not always safe.

Details are in our safe findings below

Effective

Good

Updated 27 November 2020

Caring

Good

Updated 27 November 2020

Responsive

Good

Updated 27 November 2020

Well-led

Requires improvement

Updated 27 November 2020

The service was not well-led.

Details are in our well-led findings below