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Archived: Hertfordshire Domiciliary Care Agency

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 20 September 2012

During a routine inspection

This inspection took place on 20 September 2012 when we visited that office and reviewed care plans, records and spoke with staff. We also spoke with people, their relatives and staff on 24 & 25 September 2012 over the telephone.

We spoke with eight people who used the service and some of their relatives via the telephone. The people we spoke with said that they were happy with the care and support they received from the staff. One relative we spoke with said that the "staff did a brilliant job. They support my son with his shopping and outings and overall the support was good". Another relative said that "the staff were caring, friendly and supportive". The people we spoke with also told us that they were aware of the agency's complaints procedure and would use it if required. At present they said they did not have any concerns.