30, 31 January 2014
During a routine inspection
We spoke with 17 people who used the service and the relatives of a further three people.
We found they were satisfied with the support they received. One person said, 'I can only praise it to the top, excellent service. They are your friend and advisor, not just your carer.'
We saw from records that people were involved in planning their care and making decisions about their support. Records confirmed that people were offered support which encouraged independence and ensured their individual needs were met.
We found that there were processes in place to gain consent for care and treatment from people who used the service. People told us that staff always asked before assisting with support.
We found that other professionals were involved in peoples support, including Social Workers, District Nurses and a Physiotherapist.
People told us that the staff were respectful in their approach. One person who used the service told us, 'They really are a great bunch, (they) turn up on time, always ask permission. I can't speak highly enough of them.'
We saw that staff had undergone effective recruitment checks before being employed.
We found evidence that the registered manager and the quality manager ensured regular monitoring of the service took place and acted upon feedback that was given to drive improvement.