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Inspection Summary


Overall summary & rating

Good

Updated 16 August 2019

About the service

DMC Signature Care Limited is a domiciliary care service providing personal care to older people, children and young adults in their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection two people received help with their personal care.

People’s experience of using this service and what we found

People were cared for by staff who they described as kind, caring, passionate and patient. People’s dignity and privacy was maintained, and people felt in control of their lives.

People had individualised care plans which ensured they received person-centred care. Plans considered people’s preferences likes and dislikes and their cultural and religious backgrounds. People knew who to

speak to raise concerns and were confident they would be listened to.

People were cared for safely and staff understood their responsibilities to keep people safe from abuse or harm. Risk assessments were in place which ensured that staff knew what to do to mitigate the risks

identified. People received their medicines safely and there were effective practices in place to protect people from infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice. Staff received the support they required and had access to training.

The provider was open and honest and strived to look at ways to improve the service. Staff felt well supported and people were confident in the service. Staff liaised with other health professionals and looked at ways to improve people's life experiences.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

When we inspected in February 2019 we were not able to rate the service as they had only been supporting one person for a short time.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 16 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 16 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 16 August 2019

The service was well-led.

Details are in our well-Led findings below.