Archived: Your Doctor Limited Also known as Health and Wellbeing Centre

Updated 17 September 2018

Your Doctor Limited provides private GP services to adults and children from two registered locations.

This inspection report refers to the inspection of the service located at:

• Your Doctor Limited, Park Hall Clinic, Wexham Street, Bucks, SL3 6NB

The service website is:

• www.your-doctor.co.uk

Your Doctor Limited was founded in 2016 and started to provide services from Park Hall Clinic in February 2017. Park Hall Clinic is a converted residential building, the premises had been refurbished to support the provision of general practice.

Some of the services available at Your Doctor Limited are exempt by law from Care Quality Commission (CQC) regulation. Therefore, we were only able to inspect the provision of GP services as part of this inspection. The GP services team at Your Doctor Limited – Park Hall Clinic consists of four GPs (three male GPs and one female GP), a practice business manager and a clinical receptionist who was also the administrator.

Your Doctor Limited also provides GP services to patients from foreign countries who require medical assistance whilst visiting the UK from abroad. These are mostly single consultations.

Your Doctor Limited has core opening hours of Monday to Friday from 8am to 8pm. In addition to the core hours, the service is open on Saturday mornings between 9am and 1pm and telephone consultations are available to members of the service on Sunday mornings. This service is not required to offer an out of hours service. Patients who need medical assistance out of corporate operating hours are requested to seek assistance from alternative services. This is detailed in patient literature supplied by the service.

The inspection on 20 August 2018 was led by a CQC inspector who was accompanied by a GP specialist advisor.

During our visit we:

• Spoke with a range of staff, including the founder of Your Doctor Limited, two Directors for the service, a Your Doctor Limited GP, the head of marketing, the practice business manager and the clinical receptionist who was also the administrator.

• Observed how patients were being cared for in the reception area.

• Reviewed comment cards where patients shared their views and experiences of the service.

• Looked at information the service used to deliver care and treatment plans.

• Reviewed documents relating to the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 17 September 2018

We carried out an announced comprehensive inspection of Your Doctor Limited in Buckinghamshire on 20 August 2018 to ask the service the following key questions; are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Your Doctor Limited provides private GP services from two registered locations. This inspection report refers to the inspection of the service located at Park Hall Clinic in Buckinghamshire. For information about the other registered service, please select the ‘all reports’ link for Your Doctor Limited on our website at www.cqc.org.uk.

Your Doctor Limited has core opening hours of Monday to Friday from 8am to 8pm. In addition to the core hours, appointments and consultations are available over the weekend. This service is not required to offer an out of hours service. Patients who need medical assistance out of corporate operating hours are requested to seek assistance from alternative services. This is detailed in patient literature supplied by the service.

Your Doctor Limited is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. 

The founder of the service was also the Lead GP and the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of our inspection we asked for CQC comment cards to be completed by patients prior to our inspection, we received 31 completed comment cards which were all positive about the standard of care they received. The service was described as wonderful, professional, helpful and caring.

Our key findings were:

• Your Doctor Limited was providing safe, effective, caring, responsive and well led care in accordance with the relevant regulations.

• There were systems in place for the overall management of significant events and incidents. Risks to patients were assessed and managed.

• Systems were in place to monitor complaints.

• Staff treated patients with compassion, kindness, dignity and respect. All staff had received equality and diversity training.

• There was a process to ensure that care and treatment delivered were in accordance with evidence-based guidelines.

• Staff demonstrated that they understood their responsibilities and all had received training on safeguarding children and vulnerable adults relevant to their role.
• Patient feedback highlighted that patients appreciated the care provided by the doctors and staff were described as kind, caring and professional.