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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 18 September 2018

This inspection took place on the 28 August and 29 August 2018 and was announced.

This service is a domiciliary care agency. It gives personal care to people living in their own houses. It provides a service to older adults. Not everyone using Mayfair Care Service Ltd receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care;’ and help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. On the day of our inspection, there were 54 people using the service, all of which received personal care.

Positive feedback had been received, and a good standard of care and support was being delivered. The management team and staff continued to find ways to improve the service and it was passionate about caring for people, including those with dementia. The vision and the value of the service to 'respect people and their right to privacy, by providing care in a person centred and flexible way.’

Staff had a good understanding of people's needs and provided person centred care which put people at the heart of the service. They continued to find ways of supporting people to have a good quality of life and maintained their independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff have a good understanding of systems in place to manage medicines, safeguarding matters and behaviours that were challenging to others. People's medicines were managed so that they received their medication in the right time and in the right way. There was sufficient staff available to ensure people's wellbeing, safety and security was protected. Robust recruitment and selection processes were in place.

Staff were compassionate, kind and caring and had developed good relationships with people using the service. People were comfortable in the presence of staff. Relatives confirmed the staff were caring and looked after people very well. People were provided with the care, support and equipment they needed to stay independent.

Staff understood the importance of supporting people to have a good end of life as well as living life to the full whilst they were fit and able to do so. End of life care plans included people's wishes to ensure their passing was comfortable, pain free and as peaceful as possible. When people's lives ended, their wishes and instructions were carried out.

People were involved with care planning and staff knew people well and were aware of their personal histories. People who used the service felt they were treated with kindness and said their privacy and dignity was respected. Positive relationships had developed between people and the staff that supported them. Information included guidance for staff so they could follow a structured approach to recognise and manage people’s health conditions.

Robust systems were in place to seek the views of people who used the service, and check the quality. Spot checks, care planning review meetings and audits were carried out on a regular basis. People’s feedback about the service they received were integrally used, to review the service and to make improvements. People had positive relationships with staff members spoke positively about the service. There was a strong value base to ensure staff were caring and compassionate.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 September 2018

This service remains Good.

Effective

Good

Updated 18 September 2018

The service remains Good.

Caring

Good

Updated 18 September 2018

The service remains Good.

Responsive

Good

Updated 18 September 2018

The service remains Good.

Well-led

Good

Updated 18 September 2018

The service remains Good.