You are here

Archived: 74 Sir Evelyn Road

The provider of this service changed - see old profile

Reports


Inspection carried out on 20 August 2013

During a routine inspection

Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

There were effective systems in place to reduce the risk and spread of infection.

There were effective recruitment and selection processes in place.

People were made aware of the complaints system. People had their comments and complaints listened to and acted upon without the fear that they would be discriminated against for making a complaint.

Inspection carried out on 8 October 2012

During a routine inspection

People living in the service had a limited ability to communicate with us but we were able to speak to some people and communicate with others with the assistance of staff. People told us that they were happy living in the home and that they liked the support they received. One person said, "I enjoy cooking meals with the staff. I get to choose my own food and they help me to cook it". Another person indicated that they were happy in their home and showed open affection to the staff supporting them. We found that the care and support that people received was well planned and sensitively delivered. People were supported to eat a balanced and healthy diet, they were given choice and had their preferences taken into account. We found that staff were given appropriate professional development in order to allow them to care and support people to the best of their ability. We found that the service were actively taking peoples' views into account and using them to improve the quality of care and support provided.