Archived: Deja Vu

Staff spoken with said 'There are still a few things needing to be completed but overall it is lovely here" and' Some of the service users are finding it difficult to settle but on the whole seem happy."

We used a number of different methods to help us understand the experiences of people using the service. Many of the people using the service had complex needs including communication difficulties which meant they were not always able to tell us about their experiences. We observed how people interacted with staff. We saw staff working with people, helping them with their day to day needs. We saw that people were content despite their recent move back to the service. Routines were flexible and relevant to the people who lived at Deja Vu.

There were sufficient staff on duty and new staff was being recruited to increase the staff team.Staff demonstrated a good understanding of the complaints and whistle blowing policy and how they would recognise and report a concern.

We toured the building and were shown up to date records in respect of the homes suitability, including maintenance records and equipment servicing.

We saw staff engaging in a positive way with people, they were kind, sensitive and respectful. People were able to choose how they spent their time and were supported by staff to develop and maintain independent living skills. One person was able to communicate through sign language that they were happy living in the home and liked the staff.

We saw that people had been consulted about their care and support needs and care records contained a good level of person centred information. Where people had not been able to contribute to their care plan people who knew the person had been involved.

People were protected from abuse as safeguarding procedures were in place. Staff had received appropriate training to ensure they were aware of their responsibilities if they suspected abuse may have occurred.

We looked at staff rotas which showed us the staffing needed to meet people's needs. The home had one vacancy and staff were working long hours often without a break. The manager had not risk assessed the effect on the service. There were not enough qualified, skilled and experienced staff to meet people's needs.

The home had quality assurance systems in place and a clear complaints and comments policy, which enabled people to voice any concerns they may have.