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Archived: Little Smugglers Barn Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 31 March 2015

The inspection took place on the 24 February 2015 and was announced. Forty eight hours notice of the inspection was given to ensure that the people we needed to speak to were available

Little Smugglers Barn is a care home for a maximum of five adults with a learning disability and complex needs including mental health, challenging behaviour and epilepsy.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The experiences of people were positive. People told us they felt safe living at the home. Staff supported them to live independently and helped with their living skills and self care. Staff showed a great understanding about their needs. People were encouraged and supported in daily activities such as going shopping and cooking their own food.

People had access to and could choose suitable educational, leisure and social activities in line with their individual interests and hobbies. These included day trips and attending a local social club.

People’s needs were assessed and care plans were developed to identify what care and support they required. Staff worked with healthcare professionals such as doctors and psychiatrists to obtain specialist advice to ensure people received the care and treatment they needed. People were supported to live as independently as possible.

Residents and staff meetings regularly took place which provided an opportunity for staff and people to feedback on the quality of the service. Staff and people told us they liked the regular meetings. Feedback was sought on a daily basis; the home accommodated five people and this meant they could communicate to the staff throughout the day and raise any concerns if needed. Feedback was also sought on an annual basis via a survey for people and staff.

Staff were aware of their responsibility to protect people from harm or abuse and knew what action to take if they were concerned. They told us they were confident to use the procedures to raise concerns.

We saw there were enough staff to meet people’s needs. People were supported on a one to one basis. Staff were kind, attentive and patient when supporting people and treated them with respect. Staff spent time with people and were present in communal areas.

There were systems in place to regularly audit the quality and safety of the service, which were carried out by the homes management team and also a provider’s representative to provide management support to the registered manager.

There was an open and vibrant working atmosphere at the service. People, staff and relatives all said they found the management team approachable and professional.

Inspection areas



Updated 31 March 2015

The service was safe.

There were processes in place to ensure people were protected from the risk of abuse. Staff were aware of safeguarding procedures and knew what actions to take.

Assessments were undertaken of risks to people and staff. There were processes for recording accidents and incidents. Appropriate action was taken in response to incidents to maintain the safety of people who used the service.

People were supported to receive their medicines safely.

There were appropriate staffing levels to meet the needs of people.



Updated 31 March 2015

The service was effective.

People were supported at mealtimes to access and cook food and drink of their choice.

Staff supported people to attend healthcare appointments and liaised with other healthcare professionals as required.

Staff had the skills and knowledge to meet people’s needs. Staff received regular training to ensure they had up to date information to undertake their roles and responsibilities.

Staff had an understanding of and acted in line with the principles of the Mental Capacity Act 2005. This ensured that people’s rights were protected in relation to making decisions about their care and treatment.



Updated 31 March 2015

The service was caring.

People told us felt they the care staff were caring and friendly.

People were involved in making decisions where possible about their care and the support they received.

Staff were respectful of people’s privacy and dignity.



Updated 31 March 2015

The service was responsive.

People’s individual care needs were assessed and reviewed on a regular basis.

People were supported to take part in activities within and away from the service. People were supported to remain in contact with people who were important to them.

There was a system in place to manage complaints. People felt able to make a complaint and were confident that any complaints would be listened to and acted on.



Updated 31 March 2015

The service was well-led.

There was a positive and open working atmosphere at the service. People, staff and professionals all said they found the management team approachable and professional.

Staff were supported by their manager. There was open communication within the staff team and staff felt comfortable discussing any concerns with their manager.

The service had detailed quality assurance and audit processes in place to monitor the quality of the service and make improvements where necessary.