During an assessment under our new approach
We carried out this announced on-site inspection on 20 March 2026.
We found the practice had not met all regulations.
The practice infection control procedures did not reflect published guidance.
The practice did not have systems to identify, assess, and manage risks to patients and staff.
The practice recruitment procedures did not reflect current legislation.
The practice did not have robust safeguarding processes, and staff did not know their responsibilities for safeguarding.
The practice did not have effective systems to ensure staff received appropriate support, training, professional development, supervision and appraisals.
There was a lack of effective leadership or culture of continuous improvement.
While medical emergency medicines were available in line with relevant guidance, staff did not know how to deal with medical emergencies.
Improvements were required to ensure that treatment provided to patients was adequately documented in the patient care records.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in the London Borough of Brent and provides private dental care and treatment for adults and children. Services are provided primarily to Brazilian patients, however all nationalities are welcome.
There was a staircase at the entrance, which meant the practice was not accessible to wheelchair users. Patients were informed of this when contacting the practice and were signposted to a nearby practice that was accessible to wheelchair users. Off-street parking and public transport services were available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there was the principal dentist, who was also the registered manager, 7 associate dentists, 3 trainee nurses, 1 dental therapist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal dentist, 2 trainee dental nurses, 1 associate dentist, the receptionist, the practice manager and the external compliance consultant.
The provider was not complying with regulations 12 (Safe care and treatment), 13 (Safeguarding service users from abuse and improper treatment), 17 (Good governance), 18 (Staffing) and 19 (Fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Full details of the regulations the provider was not meeting are within the inspection report.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.