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Archived: South Yorkshire Housing Association Domiciliary Care Service

Reports


Inspection carried out on 21 February 2014

During a routine inspection

Our inspection focussed on the personal care service provided by South Yorkshire Housing Association. When we visited the service we found that the service had taken on their first clients in November 2013.

As part of the inspection we reviewed care plans for people who used the service and we spoke with members of staff and people who used the service.

The staff we spoke told us, “I really enjoy my work.”

We spoke to people who used the service or their family members. One person told us, “The people are so thoughtful and look after me.”

We discussed safeguarding matters with the Services Manger and staff and we reviewed the Provider’s comprehensive safeguarding policy.

We looked at how the organisation supported its staff and talked with staff about their experiences. Finally we reviewed the Provider’s policies and procedures for managing quality assurance and complaints. We found that the policies in place meant that services were reviewed regularly and any concerns or complaints were managed appropriately.