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Inspection carried out on 18 June 2018

During a routine inspection

Rosebank Park is a domiciliary care agency. It provides personal care to older people living in one independent living, extra care scheme which has two buildings at the same site and is located in Harwich, Essex. There are 70 flats overall, 58 are located in the main building and 12 were in the smaller building. People using the service lived in 48 of the occupied flats in the main building. The whole of the smaller building (12 flats) were vacant on the day we visited.

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Not everyone using Rosebank Park receives personal care; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection the registered provider was providing support to a total of 48 people in the independent living, extra care schemes.

The service has not been inspected before and this was the first rated inspection for the service. At this inspection we found the service had attained a rating of ‘Good’'.

People felt safe when staff supported them. Staff knew who to contact if they had concerns about people's safety. Risks to people's health and safety were assessed and acted on. Safe staff recruitment processes were in place. Enough staff were available to meet people's needs. Staff understood how to reduce the risk of the spread of infection.

Safe medicine management processes were in place and people received their prescribed medicines safely. Processes were in place to investigate accidents and incidents appropriately.

People's care was provided in line with current legislation and best practice guidelines, without discrimination. Staff were well trained and their performance was regularly assessed.

People's food and drink intake was monitored to ensure conditions such as diabetes were managed effectively.

Effective relationships with external health and social care organisations were in place and people's health was regularly monitored. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; there were policies and systems in the service support this practice. We noted the principles of the Mental Capacity Act 2005 had been correctly applied when decisions were made for people.

People felt staff treated them well and were kind, caring and respectful. Staff were compassionate and offered people reassurance when needed. Information about how to contact an independent advocate was available in communal areas. Staff treated people with dignity and formed positive relationships with them. People's confidential records were treated respectfully and stored securely.

Prior to starting with the service, people's needs were assessed and care plans developed to enable staff to respond to their needs. Staff monitored people's changing health well. External professionals were requested to offer guidance and support for people and staff. People's individual preferences had been taken into account when their care was planned. People's cultural and religious needs were discussed with them and staff were aware of the support needed with this. People were treated equally, without discrimination and systems were in place to support people who had communication needs.

People felt able to make a complaint and were confident it would be dealt with appropriately. People felt their opinions mattered and told us they enjoyed living at Ro