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Archived: Help at Home care service

This service is now registered at a different address - see new profile

Reports


Inspection carried out on 2 January 2014

During a routine inspection

We visited the office of Help at home and spent time with the registered manager reviewing the care documentation, policies and procedures. We were told the agency currently employed 10 staff who provided support for 25 people in their own homes.

We found people’s views were taken into consideration in the way the service was provided to them.

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We found people’s privacy and dignity was respected.

People were protected from the risks associated with equipment used by staff from Help at Home.

Help at Home had sufficient numbers of staff to meet the needs of the people who used the service.

We saw complaints were responded to according to the complaints policy.

Inspection carried out on 12 December 2012

During a routine inspection

People told us the staff were “very good” and that they had “no complaints at all”

We looked at the care plans for five people. These were concise and directed and informed staff of the care needs for that individual. In each file we saw the exact times the person wanted to be visited, duration and on which day(s).

Help at Home care service had an appropriate safeguarding policy, procedure and people were protected from abuse.

We saw that the appropriate pre employment checks had been carried out for new staff.

Staff told us that the manager was “very good” and said they felt able to contact the manager if they had any concerns. One person said they “enjoy working for the company”.

We spoke with two people that used the service and one person’s representative who told us if they had any concerns or issues they were able to contact the manager. People told us they had no complaints.