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Archived: Help at Home care service

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All reports

Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF | 77.09 KB

Overview

Inspection carried out on 2 January 2014

During a routine inspection

We visited the office of Help at home and spent time with the registered manager reviewing the care documentation, policies and procedures. We were told the agency currently employed 10 staff who provided support for 25 people in their own homes.

We found people’s views were taken into consideration in the way the service was provided to them.

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We found people’s privacy and dignity was respected.

People were protected from the risks associated with equipment used by staff from Help at Home.

Help at Home had sufficient numbers of staff to meet the needs of the people who used the service.

We saw complaints were responded to according to the complaints policy.