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Inspection Summary


Overall summary & rating

Good

Updated 22 November 2017

We inspected Glenholme Healthcare Ltd on 10 October 2017.This was an unannounced inspection. At our previous inspection on 8 September 2015 the service was rated as good.

Glenholme Healthcare Ltd provides accommodation and care to up to 18 people with mental health needs. The home is made up of two adjoining houses Glenhome and Oakdean providing nine beds in each, with accessible office accommodation for staff on the ground floor. The care home is part of the Glenholme Health Care Group that provides the following range of services: Recovery and rehabilitation services for men with a history of Enduring mental illness, offending behaviour and substance misuse, and Recovery and rehabilitation for men and women with a history of enduring mental illness, Learning disability, and Asperger’s syndrome On the day of our visit there were 15 people living in the home.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they were very happy with the care and support they received. Staff working at the home demonstrated a good knowledge of people’s care needs, significant people and events in their lives, and their daily routines and preferences.

Staff told us they enjoyed working in the home and spoke positively about the culture and management of the service. Staff told us that they were encouraged to openly discuss any issues and had been supported with promotion opportunities within the service. Staff described management as supportive and confirmed they were able to raise issues and make suggestions about the way the service was provided.

The managers of the service provided good leadership and people using the service and staff told us they promoted high standards of care.

The service was safe and there were appropriate safeguards in place to help protect the people who lived there. People were able to make choices about the way in which they were supported and staff listened to them and knew their needs well. Staff had the training and support they needed. There was evidence that staff and managers at the home had been involved in reviewing and monitoring the quality of the service to drive improvement.

Recruitment practices were safe and relevant checks had been completed before staff worked at the home. People’s medicines were managed appropriately so they received them safely.

There were sufficient numbers of suitably qualified, skilled and experienced staff to care for the number of people with complex needs in the home.

The service was meeting the requirements of the Deprivation of Liberty Safeguards(DoLS). Appropriate mental capacity assessments and best interests decisions had been undertaken by relevant professionals. This ensured that any decisions were made in accordance with the Mental Capacity Act, DoLS and associated Codes of Practice.

Staff were caring and always ensured they treated people with dignity and respect.

People participated in a range of different social activities and were supported to attend health appointments. They also participated in shopping for the home and their own needs and were supported to maintain a healthy diet.

Inspection areas

Safe

Good

Updated 22 November 2017

The service remains safe.

Effective

Good

Updated 22 November 2017

The service remains effective.

Caring

Good

Updated 22 November 2017

The service remains caring.

Responsive

Good

Updated 22 November 2017

The service remains responsive.

Well-led

Good

Updated 22 November 2017

The service remains well-led