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Archived: Greenwich Primary Care Drug and Alcohol Service


Inspection carried out on 14 January 2014

During a routine inspection

Records we reviewed showed that people had to sign consent forms giving the service permission to share information about the treatment they were receiving with various outside organisations such as the persons GP and social services.

One person told us "They have helped me more than anything and have gone out of their way to help me sort things out." Another person said "This is the second time I have come back here and I only came back so quickly because my previous experience was so good."

There were effective systems in place to reduce the risk and spread of infection. Staff we spoke with said that cleaning was undertaken daily by contract cleaner.

The provider had a supervision policy which stated that the staff were to receive supervision at least nine times within the year. This could be a combination of group activities, workshops or one to one supervisions.

People’s personal records including medical records were accurate and fit for purpose. We looked at the paper files for ten people who used the service. The paper file which contained information such as their care plan, needs assessments, risk assessments, treatment programmes and prescriptions.

Inspection carried out on 19 February 2013

During a routine inspection

People who use Greenwich Primary Care Drug and Alcohol Service told us that staff had helped them achieve personal goals related to their substance abuse. They described the staff as "very helpful, professional and kind", and told us they felt encouraged and motivated by their treatment.

Clients we spoke with told us that confidentiality was good, and that the staff were supportive to their recovery. Clients told us they were treated with respect . Consultations took place in single, private rooms. Clients gave feedback through service user forums., which was listened to and acted upon.

Staff felt supported in their roles and in their ongoing training and development. They attended regular meetings where they discussed clinical and organisational developments.

Safety and wellbeing of people using the service and staff providing the staff was protected. Safeguarding information was available to clients as well as staff, and safeguarding reports were carried out in accordance with national and local policy.

Medicines were stored safely and securely. Clients and staff were provided with information about the effects and side effects of medicines as well as any safety alerts. Medicines were supplied and administered by suitably qualified staff and records were kept up to date.

A range of measures were in place to monitor risk and quality, and we saw that outcomes were reported and acted upon.