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Archived: Nightingale Nursing

Reports


Inspection carried out on 20 January 2014

During a routine inspection

Nightingale nursing is part of the Allied Healthcare Group and it provides personal and nursing care to people in their homes. The agency were providing domiciliary care to ten people at the time of our visit. We spoke with five people and or their relatives they all told us they were happy with the services they received. One person said� We have had consistent excellent nursing care.�

The provider had systems in place to gain consent from people before providing care. We found care plans and risk assessments in people�s records and one relative said �We meet with the nurse to agree any changes to care.�

The provider had an infection control policy and we found a staff training programme was in place. Staff had access to personal protective equipment such as disposable gloves and aprons and all the people and relatives we spoke with told us staff used these when providing personal care.

The provider had a complaints policy in place and people were supported to give feedback on the service they received through regular quality reviews and an annual survey. One person told us that when they had raised a concern it had been responded to and dealt with.

We found the agency had a recruitment and selection policy. The provider had systems in place which ensured staff had the right skills and experience to meet the needs of people they cared for. There were systems in place to check professional staff registrations.

Inspection carried out on 18 June 2012

During a themed inspection looking at Domiciliary Care Services

The inspection team was led by a CQC inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service. We used telephone interviews and home visits to people who use the service and to their main carers (a relative or friend) to gain views about the service. There were 12 people using the service at the time of our inspection. We spoke on the telephone with two people and one carer and visited the home of a child receiving nursing care.

The people we spoke with were very positive about the service. One person said, �The carer is kind and helpful and takes time helping me�. Other people praised the care and concern the nursing and care staff showed. They said the service was flexible and responsive.