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Highfield Resource Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 10 April 2021

About the service

Highfield Resource Centre is a residential care home providing personal care and a rehabilitation service to 37 people at the time of the inspection. The service can support up to 38 people. The rehabilitation therapy service is to prevent hospital admissions and facilitate early discharges. A multi-disciplinary team provides care, nursing and medical support.

People’s experience of using this service and what we found

The quality assurance system was not consistently effective in identifying cleaning/domestic issues and in ensuring maintenance in specific areas was completed in a timely way. People were not placed at risk of harm because of this. However, we have made recommendations in safe and well-led key questions for the provider to enhance domestic schedules/arrangements, improve monitoring systems and review the timeliness of maintenance work.

People were supported in a safe environment and were protected from the risk of abuse and harm. Staff knew how to raise concerns and assessments of risk were completed and updated when required. There was enough staff on duty, and they were recruited safely. People received their medicines safely as prescribed. They were supported to regain their independence in managing their own medicines when assessed as able to do so safely.

The service had systems in place to prepare for and manage outbreaks of COVID-19.

The culture of the organisation was open and transparent with meetings and other avenues available to ensure staff could make suggestions and raise issues. They responded to concerns quickly and had good systems in place to investigate complaints so lessons could be learned, and practice improved. People were involved and consulted in their assessments and personalised therapy plans to enable them to regain previous skills and return home when possible. There was good partnership working within the service and with external professionals.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 21 April 2018).

Why we inspected

We undertook this targeted inspection to look at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found there was a concern with domestic cleaning practices and schedules, so we widened the scope of the inspection to become a focused inspection, which included all elements of key questions Safe and Well-led.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained the same. This is based on the findings at this inspection.

We have found evidence that the provider needs to make improvements in one key question. Please see the Well-led section of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 April 2021

The service was safe.

Details are in our safe findings below.



Updated 10 April 2021



Updated 10 April 2021



Updated 10 April 2021


Requires improvement

Updated 10 April 2021

The service was not always well-led.

Details are in our well-led findings below.