Alina Homecare Walton on Thames

Updated 6 July 2026

Date of assessment: 21 July 2026

Alina Homecare Walton on Thames is a domiciliary care provider supporting people with personal care in their own homes. This included people living with dementia and people with physical or health conditions. At the time of this assessment, the service was providing the regulated activity of personal care to 25 people, which included people receiving live-in care.

The service was well managed by a competent and very able registered manager who put people at the centre of the service and had a clear vision of where they wished to take the service in the future.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disabilityrespect, equality, dignity, choices, independence and good access to local communities that most people take for granted.At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the providerhad regard to ‘Right support, right care, right culture’.

The registered manager ensured that people’s care was person-centred. Care was personalised and reflected each person’s individual needs. This approach resulted in positive experiences, with people expressing a good level of satisfaction and wellbeing from the service they received.

The registered manager recruited staff through a robust process and supported them thereafter through induction, training and supervision. Staff had the opportunity to meet regularly and contribute to the running of the service. The latest staff surveys indicated staff felt positive about working for the service and were satisfied with their overall experience.

A positive culture was in place, which focused on inclusivity. There was a zero-tolerance approach to discrimination and leaders took an interest in learning about the staff team and what was important to them.

Staff felt supported by management team and said they would have no concerns about speaking up if they needed to. They told us they enjoyed working at the service and would recommend them to people wanting to work in the care industry.

Updated 6 July 2026

People and their loved ones spoke positively about their experience of the service. They spoke highly of the staff and felt safe around them. One relative told us, “My [relative name] is in hospital at the moment. He had a medical emergency, the carers saved his life. When they came around, they raised an alarm. The carers are so vigilant and caring it’s all been quite emotional.” Another relative said, “They can always spot when something is off. We just feel so relaxed when they are there. They’re amazing. They even know when something is wrong with his breathing.”

People told us staff were kind and caring and they were treated with respect. They said they saw a consistent staff team who arrived on time and stayed for the time they were expecting. One person told us, “Occasionally there are issues with traffic, but the carers arrive within five minutes of the stated time.”

People and their relatives felt confident in being able to raise concerns if needed, and that any issues raised would be dealt with in a timely and compassionate manner. One relative told us, “I would always feel confident to raise any issues, I would probably speak directly to the registered manager first.”

People told us staff were kind towards them and respected their dignity and privacy when delivering care. One person told us, “I am always treated with dignity. I need to have somebody in sight whenever I have a shower, and I have never felt any embarrassment.”

People spoke positively around the accessibility and hands-on approach of the registered manager. One relative told us, “The registered manager does check-in regularly, she has often had to come and do the care herself.” Another relative said, “The registered manager has a very receptive ear and is always there to listen when needed.”