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Inspection carried out on 12/08/2019

During a routine inspection


BUPA Dental Care - Binfield is in Binfield and provides private treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces, including space for blue badge holders, are available near the practice.

The dental team includes three dentists, four dental nurses, two dental hygienists, one specialist orthodontist and two receptionists. The practice has three treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

The registered manager at BUPA Dental Care – Binfield is the practice manager.

On the day of inspection, we collected 30 CQC comment cards filled in by patients and obtained the views of two other patients.

During the inspection we spoke with one dentist, one dental nurses, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday 09:00 - 17:00
  • Tuesday 09:00 - 20:00
  • Wednesday 09:00 - 17:00
  • Thursday 09:00 - 20:00
  • Friday 08:00 - 15:00
  • Saturday Appointment Only

Our key findings were:

  • The practice appeared clean and well maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had suitable safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures, but improvements were needed to ensure references were obtained.
  • The clinical staff provided patients’ care and treatment in line with current guidelines, but improvements were needed to recording verbal consent.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supporting patients to ensure better oral health.
  • The appointment system generally took account of patients’ needs.
  • The provider had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the practice's recruitment procedures to ensure that appropriate checks are completed prior to new staff commencing employment at the practice. In particular, obtaining references.
  • Review the practice's protocols for completion of dental care records taking into account the guidance provided by the Faculty of General Dental Practice. In particular, consent recording and dental charting by clinicians.
  • Review the practice's responsibilities to take into account the needs of patients with disabilities and to comply with the requirements of the Equality Act 2010. In particular the provision of a hearing loop to support people who are hearing aid wearers.