Luv To Care Ltd

Updated 20 November 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced.

We gave the service 38 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 October 2019 and ended on 30 October 2019. We visited the office location on 11 October 2019.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We used all of this information to plan our inspection.

During the inspection

We visited two people and a relative in their own home so they could tell us their views of Luv to Care, and the way staff provided their care and support. We spoke with the registered manager.

We reviewed a range of records. This included two people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision and other records relating to the management and monitoring of the quality of the service such as audits and surveys.

After the inspection

We contacted two care professionals who were involved with the service and four staff members by telephone, however, we only received responses from two staff members.

Updated 20 November 2019

About the service

Luv to Care is a care service providing personal care to people in their own homes. At the time of the inspection the service was supporting 18 people with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives told us staff provided good care without rushing. Recruitment processes were in place which ensured suitable staff were employed. Risks to people’s health and wellbeing had been identified and measures were in place to minimise risks. Staff understood how to identify and report abuse and referrals were made to the local authority appropriately.

People were encouraged to maintain their health and wellbeing and were supported to access healthcare services when required. People were supported to have maximum choice and control of their lives, such as what they wanted to eat each day or when they did not want to receive their care. Staff obtained consent from people for day to day decisions.

People and relatives told us they very happy with the care they received. Staff listened to them, were patient, kind and friendly. People felt involved in decisions about their care and were encouraged to maintain their independence.

Person centred care plans included people’s likes, dislikes, preferences and wishes and staff were responsive to people’s needs. People and relatives had no complaints but knew how to contact the registered manager if they needed to raise one.

The registered manager had developed a range of quality monitoring systems, such as surveys and audits, and feedback was used to help drive improvement. People and relatives spoke highly of the service. Staff felt very well supported by the registered manager who was hands on and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 23/5/2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Luv to Care on our website at www.cqc.org.uk.