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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service told us the staff who supported them were caring and professional and had treated them with respect. One relative spoke with told us they had no concerns about how their relative was supported or cared for.

We spoke with three care workers who told us they had received training in safeguarding and described how they would ensure the welfare of vulnerable adults was protected through the whistle blowing and safeguarding procedures.

The manager reported care workers received training around the protection of vulnerable adults from abuse during their induction. The training record for the service showed further regular training in this area was also provided. The care workers spoken with confirmed this information.

The service had a detailed policy and procedure in place for the protection of vulnerable adults. The manager told us this had been reviewed in conjunction with Cheshire East safeguarding board to ensure the appropriate information was available for the staff team to refer to. The service also had a copy of the Cheshire East Council safeguarding procedures.

Records held by CQC showed the service had made appropriate safeguarding referrals when this had been necessary. This meant the provider responded appropriately to any allegation of abuse.