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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 December 2012, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

We looked at four care records that showed prior to an offer of a service being made. An assessment of people’s care and support needs was carried out by a member of the management team. This was to determine whether the service was right for them.

Care records showed InSafeHands Ltd had provided people who were considering using their service with detailed information about the care and support to be offered including the cost. This meant before people received any care or support they were asked for their consent and the provider acted in accordance with their wishes. The two people who used the service and a relative spoken with confirmed this information some comments were:

"The manager came to see us and assessed my relative’s needs and asked us what we needed and wanted. I was very impressed and the service has delivered the support we wanted.”

“The agency has provided us with exactly what we needed and I was made aware of the costs and when the visits would take place.”

Records showed people who used the service were given a contract that detailed the responsibilities of the provider and the customer. When people lacked the capacity to consent to the care package to be provided the service ensured consent was sought from a relative, lasting power of attorneys or the local authority commissioners. This meant where people did not have the capacity to consent, the provider acted in accordance with legal requirements.