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Archived: InSafeHands Limited

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All reports

Inspection report

Date of Inspection: 5 September 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People can be confident that they are being supported by competent and well trained staff members.

User experience

People who use the service told us they feel that the staff members are able to deliver care and support needs effectively. They feel the staff approach is good and they feel confident will the care and support offered.

Other evidence

The staff members we spoke with confirmed that they had received an appropriate induction and that staff training was ongoing. Staff members have one to one supervision meetings regularly and annual appraisals take place. These provide opportunities to discuss and address any training or other needs identified. We were able to confirm this was happening when a staff member had their supervision meeting on the first day of our visit. We also saw there were records of meetings in the staff files that were looked at. The training matrix in place provides a breakdown of the training each person is due to attend every month. Sessions are arranged and staff members are expected to attend. This helps to ensure that all staff members are trained to a high standard and the people using the service receive support that is underpinned by a thorough training system.

The staff files also contained information on training undertaken; these included, moving and handling; medication awareness, health and safety and safeguarding of vulnerable adults, see outcome 7]. Where a DVD is used as a training resource the staff member will complete a questionnaire to ensure that they have understood the information given.

Staff members are able to undertake a National Vocational Qualification [NVQ] in Care [This is a nationally recognised qualification for people working in this profession].